Privacy Policy


Privacy is important to Barny Jones Ltd, we are committed to safeguarding our customer’s personal data and our website. This privacy policy explains how information is collected, used and stored by Barny Jones Ltd.

1. Important Notice

1.1 This is the Privacy Notice of Barny Jones Ltd whose registered office is at Unit G, The Factory Crondall Lane, Dippenhall, Farnham GU10 5DW (“we”, “us” or “our”) and sets out how we collect and process your personal data. This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data.

1.2 This Privacy Notice relates to personal information that identifies “you” where you are a customer or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact. If you are an employee, supplier or otherwise engaged in work for us or applying to work for us, a separate privacy notice or data processing agreement applies to you instead.

1.3 We refer to this information throughout this Privacy Notice as “personal data” and section 3 sets out further detail of what this includes.

1.4 Please read this Privacy Notice to understand how we may use your personal data.

1.5 This Privacy Notice may vary from time to time so please check it regularly.


2. How to contact us

2.1 Data controller and contact details

2.1.1 For the purposes of relevant data protection legislation, we are a controller of your personal data and as a controller, we use the personal data we hold about you in accordance with this Privacy Notice.

2.1.2 If you need to contact us in connection with our processing of your personal data, you can contact us in the following ways:

(a) via our website; or
(b) you can contact the Data Protection Officer directly using the details at paragraph 2.2 of this notice.

2.2 Data Protection Officer

You can contact our Data Protection Officer:

(a) by email at: office@barnyjones.co.uk;
(b) by post to: Data Protection Officer, Barny Jones Ltd, Unit G, The Factory Crondall Lane, Dippenhall, Farnham GU10 5DW

3. Categories and types of personal data we collect and where we collect it from

3.1 Personal data is any data which enables us to identify you, either directly or indirectly, such as your name, address, telephone number, email address or the IP address of your computer.

3.2 The categories and types of personal data about you that we may collect are:

3.2.1 when you make an enquiry with us or visit our website:

(a) personal data, such as your name, address, telephone number, and vehicle registration number you provide or that is recorded when you write to us, email or call us;
(b) personal data that you enter via our website, including the contact details you supply when contacting us via our website;
(c) personal data gathered using cookies; see here for more information on what information we collect and how we use cookies;
(d) details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data.

3.2.2 in relation to the services we provide:

(a) personal data that you provide in the course of instructing us to carry out the services requested from us, such as your name, address, telephone number, vehicle registration number and email details;
(b) personal data that, in the case of a business relationship, your employer provides about you in the course of instructing us to carry out the services requested from us, such as your name and contact details as a representative of the business;
(c) personal data in the form of images or video footage that is taken on our premises or at your location if required for us to effectively carry out or assess the services you have requested from us;
(d) personal data you provide if you complete customer care surveys from us.

3.2.3 in order to develop, personalise or promote our products and services:

(a) personal data obtained directly from you, such as your name and contact details and preferences relating to particular services and/or products;
(b) personal data, such as contact details, your interests and preferences and professional activity obtained from public or social media sources, such as LinkedIn, Facebook and Twitter;
(c) personal data you provide such as your name and email address, if you enter into a competition, promotion or prize draw;
(d) personal data gathered using cookies; see here for more information on what information we collect and how we use cookies;
(e) details of your visits to our websites including but not limited to traffic data, location data, weblogs and other communication data.

3.3 We may also create personal data about you if you, for example, contact us by telephone to make a complaint about our services, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.
3.1 Personal data is any data which enables us to identify you, either directly or indirectly, such as your name, address, telephone number, email address or the IP address of your computer.

3.2 The categories and types of personal data about you that we may collect are:

3.2.1 when you make an enquiry with us or visit our website:

(a) personal data, such as your name, address, telephone number, and vehicle registration number you provide or that is recorded when you write to us, email or call us;
(b) personal data that you enter via our website, including the contact details you supply when contacting us via our website;
(c) personal data gathered using cookies; see here for more information on what information we collect and how we use cookies;
(d) details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data.

3.2.2 in relation to the services we provide:

(a) personal data that you provide in the course of instructing us to carry out the services requested from us, such as your name, address, telephone number, vehicle registration number and email details;
(b) personal data that, in the case of a business relationship, your employer provides about you in the course of instructing us to carry out the services requested from us, such as your name and contact details as a representative of the business;
(c) personal data in the form of images or video footage that is taken on our premises or at your location if required for us to effectively carry out or assess the services you have requested from us;
(d) personal data you provide if you complete customer care surveys from us.

3.2.3 in order to develop, personalise or promote our products and services:

(a) personal data obtained directly from you, such as your name and contact details and preferences relating to particular services and/or products;
(b) personal data, such as contact details, your interests and preferences and professional activity obtained from public or social media sources, such as LinkedIn, Facebook and Twitter;
(c) personal data you provide such as your name and email address, if you enter into a competition, promotion or prize draw;
(d) personal data gathered using cookies; see here for more information on what information we collect and how we use cookies;
(e) details of your visits to our websites including but not limited to traffic data, location data, weblogs and other communication data.

3.3 We may also create personal data about you if you, for example, contact us by telephone to make a complaint about our services, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.

4. How Barny Jones Limited uses your personal data and our basis for using it

4.1 Where we are relying on a basis other than consent

4.1.1 We will only process your personal data using one or more of the following lawful bases permitted under data protection legislation. The table below also sets out the linked purposes for which:

Purposes for which we process your personal data The basis on which we can do this (this is what the law allows)
In order to perform our contractual obligations to you. This would include our fulfilling orders you have placed for services. The processing is necessary in connection with any contract that you may enter into with us.
In order to comply with our own legal obligations, e.g. health and safety or tax legislation. The processing is necessary for us to comply with the law.
In order to use your personal data in life or death situations and there is no time to gain your consent (e.g. in the event of an accident and we have to give your personal details to medical personnel). The processing is necessary in order to protect the vital interests of an individual.
In order to operate our business, but otherwise than in performing our contractual obligations to you, for example:

  • to send you important notices such as communications about changes to our terms and conditions and policies;
  • to deal with any misuse of our website;
  • to provide you with important real-time information about services you have ordered from us (e.g. a change of time or location due to unforeseen circumstances);
  • to send you the information you have requested;
  • to deal with your enquiries;
  • to develop, deliver and improve our services;
  • to help us develop our website to be more useful to you;
  • for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes;
  • for direct marketing;
  • for data analytics;
  • for identifying usage trends;
  • for determining the effectiveness of promotional campaigns and advertising;
  • to protect and defend our rights or our property;
  • to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; or
  • in order to enforce or apply our terms of use, terms and conditions of service and other agreements with third parties.

We have a legitimate interest in carrying out the processing, which is not overridden by your interests, fundamental rights or freedoms.

This includes our legitimate interest in:

  • the effective and efficient management and operation of our business;
  • the development, extension and promotion of our business;
  • the protection of our business;
  • the security of our systems and data;
  • the provision of quality services to our customers;
  • making sure our marketing is relevant to you;
  • supporting and training our employees in order to provide quality services to you.
4.2 Where we rely on consent

4.2.1 We would like to use your personal data for a variety of different purposes. For some of these purposes it may be appropriate for us to obtain your prior consent. These circumstances are as follows:

(a) where, in the handling of a complaint, we collect key details of the complaint so that we can take steps to address the complaint.;

(b) where we would like to use photos or images taken of you or your personal belongings in promotional materials;

(c) where we or our carefully selected third parties have new products and services which we think you will be interested in.

4.2.2 The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.

4.2.3 You may at any time withdraw the specific consent you give to process your personal data where we are relying on your consent. Please contact us using the contact details set out in section 2. Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to rely on other bases to process your personal data for other purposes. We will tell you if this is the case.


5. Who receives your personal data
5.1 We may disclose your personal data to:

5.1.1 companies who may process data on our behalf to enable us to carry out or improve our usual business services. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice;

5.1.2 third party data processors (such as Google) to enable us to carry out or improve our usual business practices. We have contracts in place with our data processors, which means that they cannot do anything with your personal information unless we have instructed them to do it and they must hold your data securely and retain it only for the period we instruct;

5.1.3 legal and regulatory authorities who request your personal data or to report any potential or actual breach of applicable law or regulation;

5.1.4 external professional advisers such as accountants, auditors and lawyers, provided that they are under duties of confidentiality;

5.1.5 law enforcement agencies, courts or other relevant parties, to the extent necessary for the establishment, exercise or defence of legal rights;

5.1.6 third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;

5.1.7 third parties which are considering or have decided to buy some or all of our assets or shares (including in the event of a reorganisation, dissolution or liquidation); and

5.1.8 third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.



6. How long do we store your personal data for
6.1 We will store your personal data for the time period which is appropriate in accordance with our data retention policy. The length of time set out in our retention policy is determined by one or more of the following criteria:

6.1.1 we are required to retain your personal data in order to comply with any legal requirements;

6.1.2 where retention of your personal data is necessary to facilitate and support the original purpose of processing your personal data;

6.1.3 protection against any potential claims arising from the original purpose of processing; or

6.1.4 where we rely upon your consent to process your personal data and you continue to consent to the processing.

6.2 If you would like details about how long we hold your data, please contact us using the contact details set out in section 2.


7. Contractual or statutory requirements on you to provide personal data

7.1 In certain circumstances the provision of personal data by you is a requirement:

7.1.1 to comply with the law or a contract for services; or

7.1.2 necessary to enter into a contract for services.

7.2 It is your choice as to whether you provide us with your personal data necessary to enter into a contract for services or as part of a contractual requirement. If however, you do not provide your personal data then we may be unable to perform all or some of the services you expect. An example of this would be where we are unable to provide you with certain services as we do not have your full details, or where we cannot perform our contract for service with you because we rely on the personal data you provide in order to do so.


8. Your rights in relation to your personal data

8.1 Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data (see section 4.2.3), you may have a number of rights in connection with the processing of your personal data, including:

8.1.1 the right to request access to your personal data that we process or control;

8.1.2 the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;

8.1.3 the right to request, on legitimate grounds as specified in law:

(a) erasure of your personal data that we process or control; or

(b) restriction of processing of your personal data that we process or control;

8.1.4 the right to object, on legitimate grounds as specified in the law, to the processing of your personal data;

8.1.5 the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and

8.1.6 the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory bodies.

Please see https://ico.org.uk/concerns/ for how to do this.

If you would like to exercise any of the rights set out above, please contact us using the contact details set out in section 2.

9. Links to external websites

9.1 This privacy policy only sets out how we, Barny Jones Ltd will collect and use your personal data. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by unconnected third party websites.

10. Effective Date

10.1 This Privacy Policy is effective from: 25th May 2018.